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[基础学习] 亚马逊 邮件回复模板 1 (仅供参考)

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黄金会员

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黄金VIP

发表于 2016-3-21 13:53:49 | 显示全部楼层 |阅读模式
对于有些英语不太好的卖家  回复客户邮件是一件比较头痛的事情
下面是一些关于回复邮件的模板  希望对你有所帮助


1.系统发货:
Dear
我们很抱歉打扰到你,我们看到你提出的疑问,由于订单量很大,我们确认发货是通过后台系统自动确认的,可能存在一定的误差,我们会检查每个订单,一旦有问题,我们将立即联系客户说明问题。希望你能理解,再次抱歉。
真挚的问候

Dear customer,
Thank you so much for your great support on us.
Sorry for disturbing you, we get your question. The confirmation of shipment is made of the Amazon seller center system, there may has some errors when there is a large amount of orders. Hope your kind understanding, but we will check it one by one. If any problem we will contact the customer immediately.
Your kind understanding will be highly appreciated.
Best regards

2查询不到物流信息:
Dear
我们很抱歉打扰到你,我们收到你的消息后立即帮你查询了物流,由于我们发的是国际物流所以物流的更新信息可能会存在一定的延迟,请你耐心等待,我们会随时关注物流更新情况,一有消息,我们将立即通知你。希望你能理解,再次抱歉。
真挚的问候

Dear customer,
Sorry for disturbing you, we tracked your shipping. The shipping information may not update so prompt, could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.
Your understanding will be highly appreciated.
Best regards

3货物怎么还没有到:

Dear
我们很抱歉打扰到你,我们收到你的消息后立即帮你查询了物流,产品显示还在运输的过程中(产品已经到达你当地的邮局了)由于我们发的是国际物流,所以物流速度可能会比较慢,正常情况需要7-15天到达当地,请你耐心等待,我们会随时关注物流更新情况,一有消息,我们将立即通知你。希望你能理解,再次抱歉。
真挚的问候

Dear customer,
Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.
Your understanding will be highly appreciated.
Best regards

4 货物延迟没到需要退货:

Dear
我们很抱歉打扰到你,我们看到了你的退货申请,首先我们很抱歉,缓慢的物流耽误了你的使用时间,由于我们发送的是国际物流,所以运输过程中可能会发生一些意外导致货物的延迟。我们愿意给你10美金作为补偿,你能接受吗?希望你能理解,再次抱歉。
真挚的问候

Dear customer,
Sorry for disturbing you.
We received your return request, sorry the item did not reach you within your need. There must be something unexpected happened during the international shipping.
To make up for this, we would like to refund you $10 back, will this be ok?
Any inconvenience hope your kind understanding.
Best regards

5发货后要反馈
亲爱的
非常感谢您的订单!
我们已运出货物,它很快就会到达你的身边。
希望你喜欢它!我们期待你的反馈。
祝你有美好的一天!
最好的祝福

Dear  
Thank you very much for your order!
We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.
Have a nice day!
Best regards,


6漏发晚发客户要运单
感谢你的大力支持,对不起,让您久等了。
我们检查发现跟踪信息没有更新信息
我们将联系邮局来找出问题
我们想知道你还会想要项目,如果是,告诉我们尺寸,我们会尽快重新发送你,如果没有,我们将给你退款。
等待你的回复。

Dear --
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards


7 买家退货 卖家允许退货给回复


亲爱的买家名,


谢谢你联系我们

你退货的请求被批准  你将收到返回运单标签和亚马逊的指令
退货回来的运费应由买家承担
最初不能退还运费和25%的进货费用可以应用如果商品已被使用或损话  
扣除的资金不会退回

另外,请确保货物被安全运回   我们将只接受返回的我们的商品  
如果从一个第三方卖家购买商品运给我们  
我们会把商品退回到你身边
我们也会问你索要运费。

我们感激你的合作。

Dear 买家名,


Thank you for contacting us regarding your inquiry.


Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon.
Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.


Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名 on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.


We appreciate your cooperation.


Best regards,


卖家客服 M.

[backcolor=rgba(255, 255, 255, 0.8)]8.警告信
[backcolor=rgba(255, 255, 255, 0.8)]

[backcolor=rgba(255, 255, 255, 0.8)]我们注意到,你未被授权出售这XXXXXX  你这个特殊的上市项目ASIN XXXXXXXX  你不是销售的品牌授权的卖家
[backcolor=rgba(255, 255, 255, 0.8)]请参考我们的附件
[backcolor=rgba(255, 255, 255, 0.8)]请在收到邮件后删除你发布的产品

[backcolor=rgba(255, 255, 255, 0.8)]如果你不删除  你的行为影响了我们在亚马逊平台上的权益  
[backcolor=rgba(255, 255, 255, 0.8)]请尽快处理并回复我们,否则我们将投诉和亚马逊


Hellow


We have noticed that you are not authorized to sell this XXXX  and you have listed this particular item (ASIN :XXXXXXXX) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.


If you do not comply with these demands, we will have no notice but to claim with amazon.com seller performance department, which will seriously impact your Amazon  selling privileges.


Please handle and reply us as soon as possible, otherwise we will complaints and amazon.



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驾轻就熟

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发表于 2016-7-1 11:41:29 | 显示全部楼层
这个挺好的,新手,帮大家顶一下贴子
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登堂入室

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发表于 2016-3-25 18:04:29 | 显示全部楼层
楼主专业客服
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黄金会员

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黄金VIP

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 楼主| 发表于 2016-7-4 10:37:45 | 显示全部楼层
以后 有机会继续分享
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初出茅庐

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发表于 2016-3-21 15:06:44 | 显示全部楼层
楼主好总结,学习了
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游刃有余

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发表于 2016-3-28 17:30:24 | 显示全部楼层
支持了,以后会常来学习的
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游刃有余

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发表于 2016-3-28 18:57:50 | 显示全部楼层
新手,前来学习,帮大伙顶帖哦
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登堂入室

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发表于 2016-7-2 09:34:20 | 显示全部楼层
不错不错
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登堂入室

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发表于 2016-7-2 11:30:38 | 显示全部楼层
顶一下
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游刃有余

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发表于 2016-7-4 10:16:44 | 显示全部楼层
棒棒棒棒帮帮
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